Terms and Conditions
United Arab Emirates
Effective as of 20-May-25
Definitions |
|---|
| Account |
| Admin |
| Agreement |
| Alaan™ |
| Alaan App |
| Available Funds |
| Business Day |
| Card, Alaan™ Card |
| Card Network |
| Cardholder |
| Commencement Date |
| Contactless |
| Customer |
| Customer Support |
| Expiry Date |
| External Bookkeeper |
| Help Center |
| International Merchant |
| Mobile Wallet |
| Online Platform |
| Partner |
| Payment Facilitation |
| PIN |
| Pricing Page |
| Merchant |
| Rewards |
| Service |
| Software Service |
| Transaction |
| User |
| Verified Admin |
| Wallet |
| Website |
| Means the Online Platform and the Alaan App in which the Customer and the Users can manage and access the Service. |
| Means any administrator of the Account assigned by the Customer, the Verified Admin |
| Means these Terms and Conditions |
| Means AlaanPay Technology FZCO |
| Means the Alaan mobile application. |
| Means at any given time any unspent funds loaded onto the Wallet which are available to pay for Transactions. |
| Means any day other than a Saturday, Sunday or national public holiday on which banks are open for business in the Customer’s country. |
| Means a virtual or physical payment card issued by Alaan to the Customer. |
| Means the payments card network operated by Visa U.S.A., Inc. and/or Visa International. |
| Means any person representing the Customer in the performance of the Agreement (including the use of the Card), or who makes any communication or gives any authorisation for a Transaction or other instructions to Alaan on the Customer’s behalf, in respect of the Card or any of the services provided by Alaan in the Agreement; for the avoidance of doubt the Cardholder is not acting as a consumer for the purpose of this Agreement. |
| Means the date the Customer has accepted this Agreement by subscribing via Alaan’s Website, or a Cardholder commences using the Card or activates it, whichever is the earlier. |
| Means a payment feature that provides the Cardholder with a way to pay by tapping the Card on a point–of–sale terminal reader for Transactions up to a specified limit. |
| Means the corporate customer in whose name the Wallet is registered and who has accepted this Agreement. |
| Means the customer support services available as described in clause “Customer Support, communication and complaints”. |
| Means the date printed on the Cardholder’s Card, which is the date the Card will cease to work. |
| Means the Customer’s external bookkeeper which the Customer has assigned to the Account. |
| Means Alaan’s support website available at help.alaanpay.com |
| Means a merchant which is not based in the United Arab Emirates. |
| Means the digital storage of the Card in a virtual wallet in order for purchases to be made using a mobile device. |
| Means the secure personal log-in area of Alaan’s Website where the Customer may view Available Funds, monthly statements, and manage the Account. |
| Means any third party entity which Alaan partners with to facilitate card issuance and retail payment services |
| Means the payment service facilitated by Alaan and its Partners as described in this Agreement. |
| Means the Cardholder’s unique personal identification number for use with the Card. |
| Means the page on Alaan’s website where fees and charges may be reflected along with the Services available. |
| Means the entity with which a Transaction is made. May also be referred to as Retailer. |
| Means the cashback or any other benefits or perks offered or conferred by Alaan through a specific program. |
| Means both the Software Service and the Payment Facilitation. |
| Means the software services offered by Alaan as described in this Agreement. |
| Means the request initiated by a Cardholder to make a payment with a Card for the purchase of goods or services or to make an ATM withdrawal. |
| Means anyone (such as Verified Admin, Admin, External Bookkeeper, Multi-entity Admin, the Customer’s Employees, the Customer’s External Bookkeeper) who the Customer has authorized access to use the App and/or the Online Platform. |
| Means the main administrator of the Account assigned by the Customer in connection with the creation of the Account. |
| Means the electronic account in the Customer’s name where Available Funds are held. |
| Means Alaan’s website available at www.alaan.com. |
No items found.
إذا كانت شركتك لديها نفقات،
آلان هو الحل المناسب لك
المزيد من التحكم | المزيد من التوفير | المزيد من الأتمتة
