Operations Associate

Office
-
Full time

Alaan is in the process of making spend management and corporate expenses easy in the $3 Trillion+ Middle Eastern B2B payments market by bringing its product offering to high-growth companies and small businesses alike. These are often companies that are often overlooked by large banks and hence Alaan is here to serve them and make their lives simpler and aid their growth with our corporate cards and free-to-use expense management platform and is currently the leading player in the market.We aim to be a world-class brand serving the SMEs of the region by bringing Alaan into their lives and aiding in growing their businesses.


Main responsibilities

  • Work with customers and partners to ensure swift onboarding of new customers, while building long-standing relationships
  • Own various Know-Your-Business and Know-Your-Customer processes and ensure smooth resolution of cases
  • Work with cross-functional teams (Customer, Tech, Partners) to support your processes
  • Identify improvement opportunities in our processes and make structured suggestions.
  • Balance autonomy in solving problems with awareness of escalation necessities.
  • Be a go-to resource for critical processes across the company.

Perfect fit:

  • Hands-On approach demonstrating a willingness to get hands dirty and handle various Operations tasks.
  • Bachelor’s degree in business administration or a related field.
  • 1 to 3 years of progressive experience, preferably in a startup environment or big-four consulting.
  • Excellent communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proven ability to work independently and make decisions autonomously.

Why work at Alaan

  • High ownership, high responsibility - align on the problems you want to solve and run with it!
  • Alaan is a tested model but in a new market, hence it is a chance to be a part of a rocket ship that is just waiting to take off
  • Competitive compensation and health benefits
  • Equity compensation for all employees to bring a high degree of ownership into your work, so as the company grows, you grow with it
  • Frequent company off-sites to keep the remotely distributed team closely knit together
  • A Macbook to make your life easier

Location


Bangalore , IN

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