iSmile Dental Center

The challenge

• Every department needed to move in sync every day, from dentists and specialists to nurses, coordinators, and operations teams.
• As patient volumes grew, expense activity across the clinic also became harder to track in real time.
• Supplier purchases and operational payments needed to be managed without slowing down treatment planning, patient communication, or clinic workflows.
• The team needed clearer visibility into who was spending, what was being purchased, and how expenses were moving across departments.
• Manual tracking and scattered expense processes could create delays for operations teams and extra follow-ups for finance.
• With more staff, more systems, and higher expectations, iSmile needed stronger spend controls behind the scenes.
• The team needed a finance system that supported growth without slowing down day-to-day clinic operations.

The solution

• iSmile brought clinic expenses, supplier purchases, and payments into one central platform with Alaan.
• The team gained real-time tracking across operational spend, making it easier to see what was being spent, where, and by whom.
• Alaan helped centralize expense management so the team no longer had to rely on scattered processes or manual follow-ups.
• Finance and operations gained better visibility and control without creating extra friction for the clinic team.
• With everything in one place, iSmile’s team could move faster behind the scenes while keeping the patient experience smooth and consistent.
• By reducing friction in day-to-day finance operations, Alaan gave the team more time to focus on treatment planning, patient communication, clinic coordination, and patient care.

Customer voice